Frequently Asked Questions
Have questions about our services, process, or warranty? Here are answers to the most common things clients ask us before starting a project.
How do I schedule a free in-home consultation?
Simply fill out our contact form, and we’ll respond within 24–48 hours to set up a time that works best for you.
What happens during the in-home consultation?
We bring flooring samples to your home, take measurements, and provide a detailed custom quote tailored to your project.
Can I see samples in my home before deciding?
Yes. We bring curated flooring samples directly to your home so you can see how the colors and styles look in your own lighting and space.
How long does a typical flooring project take?
Most projects take between 3–5 days depending on the size of your home, the type of flooring, and any preparation or subfloor work needed. We’ll give you a clear timeline before the project begins.
Do you move furniture and protect my home during the project?
Yes. We handle moving heavy furniture and provide protective felt pads to place under each piece when it’s returned. We also take steps to minimize dust and protect surrounding areas during the work.
How do I care for my new floors after installation?
We provide simple care instructions tailored to the type of floor you choose. Generally, we recommend gentle cleaners, avoiding harsh chemicals or steam mops, and using felt pads under furniture.
What kinds of flooring and renovation services do you offer?
We provide site-finished hardwood, pre-finished engineered hardwood, laminate, carpet, vinyl, tile, and full renovation services.
What brands of flooring do you carry?
We are proud retailers of trusted brands such as Mohawk Flooring, Pergo Flooring, and Regal Hardwoods. We also work with quality tile providers like Daltile.
Do you have a showroom I can visit?
No — instead of a traditional showroom, we bring curated samples directly to your home for a convenient in-home estimate.
Which areas do you serve?
We are located in Frisco, TX and serve the surrounding areas including McKinney, Plano, Allen, and Prosper. Other nearby locations may be available upon request.
Do you offer financing or payment options?
We provide clear, itemized quotes. If you’d like to discuss payment options or staged projects, we’ll be glad to walk you through what works best for your budget.
Do you offer warranties on your work?
Yes. All installations are backed by our Forever Serve Warranty, a lifetime labor guarantee that gives you peace of mind long after your project is complete.
What does the Forever Serve Warranty include?
Our Forever Serve Warranty is a lifetime labor guarantee on installations, giving you confidence that your project is covered for the long term.